VIRKE switched operators. We ensured that nothing stopped.

VIRKE provides legal services and relies on their phones always being available. With 7 call queues, 64 operators, and 150 employees all needing to switch SIM cards on the same day, everything had to work perfectly from the very first minute.

• The switchboard had to be operational from minute one on the day of the transfer
• 150 employees needed to switch SIM cards at the exact same time
• Data cards, twin SIMs, CRM lookups, and calendar syncing all had to be in place
• No internal experience with operator switching at VIRKE

We managed the entire process from contract signing to the day of the transfer. And we were physically present at VIRKE's office to help all 150 employees through the transition.

End-to-end project management — We took responsibility for the entire process, from choosing the operator and signing the contract to executing the transfer on the day.

Physically present on the day — We provided enough staff on the day of the transfer to help all employees with SIM swaps, app downloads, and questions about the switchboard.

Switchboard and call queues — 7 call queues and 64 operators were configured and tested, ensuring that all incoming calls were answered from the very first minute.

Integrations in place — CRM lookups and calendar synchronization with Outlook were set up and tested, ensuring all tools were connected from day one.

• No missed calls during the transition
• The switchboard was fully operational from the first minute of the transition day
• All 150 employees switched SIM cards without any issues
• CRM lookups and calendar sync in place from the start